Shipping policy

Shipping Policy

Effective Date: [EFFECTIVE DATE]

Thank you for shopping with [STORE NAME]. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below to understand how we process and ship your orders.

1. Order Processing

All orders are processed within [PROCESSING TIME] after your order has been successfully placed and payment has been confirmed.

Orders are processed on business days only (Monday to Friday, excluding public holidays).

During peak shopping periods, festive seasons, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.

2. Shipping Methods

We partner with reliable courier and logistics providers to ensure secure delivery of your orders.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Insured Shipping for high-value orders (if applicable)

The available shipping options will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Metro Cities: [X–X BUSINESS DAYS]

  • Other Cities & Towns: [X–X BUSINESS DAYS]

  • Remote Locations: [X–X BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location, courier operations, and unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout.

Our shipping policy is as follows:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST]

  • Free Shipping: Available on orders above [FREE SHIPPING THRESHOLD] (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

  • Your tracking number

  • Courier partner details

  • Tracking link (where available)

You can use the tracking information to monitor the status of your shipment.

If you do not receive tracking information within [X HOURS/DAYS], please contact us.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Adverse weather conditions

  • Public holidays

  • High order volumes

  • Courier network disruptions

  • Government restrictions

  • Natural disasters or other force majeure events

We appreciate your patience and will do our best to keep you informed if your shipment is delayed.

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order.

[STORE NAME] is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact us immediately at [EMAIL ADDRESS]. While we will do our best to assist, we cannot guarantee changes once an order has been processed or shipped.

8. Delivery Issues

If your order:

  • Arrives damaged,

  • Appears to have been tampered with,

  • Is incomplete, or

  • Is marked as delivered but has not been received,

please contact us within [X DAYS] of the delivery date at [EMAIL ADDRESS].

To help us resolve your concern quickly, please include:

  • Your order number

  • Photographs of the package (if damaged)

  • A brief description of the issue

We will work with the courier partner to investigate and provide an appropriate resolution.

9. International Shipping

Option A – If You Ship Internationally

We currently ship to selected international destinations.

International shipping charges, delivery timelines, customs duties, import taxes, and other applicable fees vary by destination and are the responsibility of the customer unless otherwise stated.

Estimated delivery time: [X–X BUSINESS DAYS].

Customs clearance procedures may cause additional delays beyond our control.

OR

Option B – If You Do Not Ship Internationally

At present, [STORE NAME] ships only within India. We do not currently offer international shipping.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

[CARALUX]

Email: [nbhagad@gmail.com]

Phone: [9114191140]

Business Address: [surat ]

Our customer support team will be happy to assist you.